Privacy Policy

Last Updated: February 2024

This Privacy Policy outlines how Cyber Central Ltd ("we," "our," or "us") handles and protects user data both online and offline.

Website Data Collection

  • Data Collection: We collect personal data when you use our contact form to send us a message. The data collected may include your name, contact details, and message content.
  • Data Usage: We use the personal data collected via the contact form solely for the purpose of responding to your inquiries or messages.
  • Data Storage: The personal data collected via the contact form is not stored on our website. It is securely emailed to us for processing.
  • Data Security: We implement appropriate security measures to protect the personal data collected via the contact form from unauthorized access, alteration, disclosure, or destruction.
  • Data Retention: We retain the personal data collected via the contact form only for as long as necessary to fulfil the purposes for which it was collected, unless otherwise required by law.
  • Google reCAPTCHA: Our website uses Google reCAPTCHA, a service provided by Google LLC, to protect our contact form from spam and abuse. This service may collect personal data and use cookies for security purposes. Please refer to Google's Privacy Policy for more information on how your data is processed.
  • Cookies: We do not use cookies on our website.
  • Marketing: We do not use your personal data for marketing purposes.
  • Other Websites: Our website may contain links to other websites. Please note that our privacy policy applies solely to our website. If you visit other websites through the links provided, we recommend reviewing their respective privacy policies for information on how they handle your data.

Offline Data Collection

  • Types of Data Collected:
    • Contact details (name, address, phone numbers, and email addresses)
    • Details of computer (make, model and colour)
    • Other information relevant to the job (e.g. description of problem)
    • Passwords when necessary
  • Methods of Collection: Data is collected in person, over the phone, or via email and recorded into an encrypted database. Information is also printed onto paper and kept with the computer in for repair.
  • Purposes of Collection: We collect only the data necessary to perform the job, such as identifying the job, contacting the customer, and completing the task.
  • Data Storage and Security: Data is stored in an encrypted database and backed up remotely to ensure security.
  • Data Retention: Customer passwords are kept only for the duration of the active job. Contact details are kept indefinitely, but we will consider implementing a retention period for them. Additionally, for business customers, passwords necessary for ongoing support and services are retained for the duration of their customer relationship. This retention is essential for providing continuous support and ensuring the security and functionality of their systems.
  • Third-Party Sharing: We do not share data with any other parties.

Further Details

  • Data Protection Rights: You have certain rights regarding your personal data under data protection laws. These rights include the right to access, rectify, or erase your personal data, as well as the right to restrict processing, the right to data portability, and the right to object to processing. If you wish to exercise any of these rights or have any inquiries regarding the processing of your personal data, please contact us using the information provided in the "Contact Us" section below. We will respond to your requests in accordance with applicable data protection laws and regulations.
  • Privacy Policy Updates: We may update this Privacy Policy periodically to reflect changes in our data processing practices. We will notify you of any significant changes by posting the updated policy on our website.
  • Contact Us: If you have any questions or concerns regarding our privacy practices or this Privacy Policy, please contact us:
    • Email:
    • Phone: 01843 867 121
    • Address: Cyber Central Ltd, Unit 3 Merlin Business Park, Manston, Kent, CT12 5HW
  • Contacting the Appropriate Authority: If you feel that we have not addressed your concerns satisfactorily, you may contact the Information Commissioner's Office (ICO) at